Jusletter IT

Reflections on Administrative Decision Making

  • Authors: Roland Traunmüller / Michel R. Klein
  • Category: Articles
  • Region: Austria
  • Field of law: E-Government, Open Government
  • Collection: Tagungsband-IRIS-2013
  • Citation: Roland Traunmüller / Michel R. Klein, Reflections on Administrative Decision Making, in: Jusletter IT 20 February 2013
The paper presents work in progress derived from our common research on administrative decision-making. It highlights several challenges to be faced using brief descriptions of governmental applications (Tax Collection, Citizen Advice). As conclusion some actual trends with impact on decision making are discussed.

Inhaltsverzeichnis

  • 1. Modernising Government
  • 1.1. Reconsidering Administrative Work
  • 1.2. Government as a Realm of its Own
  • 1.3. The Role of Law and Service Knowledge
  • 2. Collecting Personal Revenue Taxes in France
  • 2.1. Survey on the System
  • 2.2. Structure and Characteristics of the Application from the User
  • 2.3. Benefits Derived from this Application
  • 3. Citizen Advice System
  • 3.1. The Basic Idea
  • 3.2. A Challenge for Design
  • 3.3. Desirable Improvements
  • 4. Improving Decision Making: New Developments Spur Progress
  • 4.1. Supporting Individual Decision Making
  • 4.2. Supporting Group Decision Making
  • 4.3. Adding knowledge-based Components
  • 4.4. Collaborative Platforms and Social Media
  • 4.5. Mobile Government
  • 4.6. Proactive Government
  • 5. Bibliography

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