Designing and Building Chatbots for Pro Bono Legal Clinics
This article explores how legal clinics can harness chatbot technology and ride on the growing acceptance of chatbot-human interaction to build a chatbot that can assist legal clinics, be it resolving administrative tasks or providing legal advice. While developing bots for the legal industry is not a novel idea, specific considerations must however be considered when designing and building a chatbot for legal clinics. This article discusses how chatbots could be built and designed, while highlighting the potential and impact of chatbots in assisting legal clinics with their daily work.
Table of contents
- 1. Introduction
- 2. Designing Chatbots for Pro Bono Services
- 2.1. The Right Bot for the Right Job
- 2.2. Designing the Conversation
- 2.2.1. Reducing Errors and Interruptions
- 2.2.2. Mirroring Man
- 2.3. Designing the Chatbot for a Legal Clinic
- 3. Challenges in Building Chatbots for Pro Bono Service Providers
- 3.1. Providing of Legal Advice
- 3.2. Gathering and Processing Data
- 3.3. Complex Tasks Related to Natural Language Processing
- 3.3.1. Dialects or Variations of the First Language
- 3.3.2. Different Languages
- 3.4. «Can I Speak to an Operator, Please?»
- 4. Potential and Impact of Chatbots in Pro Bono Services
- 4.1. Scalability of Chatbots
- 4.2. Developing Greater Interactivity?
- 4.3. Shifting of Resources
- 4.4. Cost Benefit Analysis
- 5. Conclusion
- 6. References
Loggen Sie sich bitte ein, um den ganzen Text zu lesen.
There are no comments yet
Ihr Kommentar zu diesem Beitrag
AbonnentInnen dieser Zeitschrift können sich an der Diskussion beteiligen. Bitte loggen Sie sich ein, um Kommentare verfassen zu können.
No comments