Jusletter IT

E-commerce platforms not obliged to provide phone number to consumers before conclusion of a contract

  • Author: Jurius
  • Category of articles: News
  • Region: EU
  • Field of law: E-Commerce
  • Citation: Jurius, E-commerce platforms not obliged to provide phone number to consumers before conclusion of a contract, in: Jusletter IT 26 September 2019
An e-commerce platform such as Amazon is not obliged in all cases to make a telephone number available to consumers before the conclusion of a contract. It is however obliged to provide those consumers with a means of communication allowing them to contact it quickly and to communicate with it efficiently.

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