DOI: 10.38023/0256ad93-de08-49ee-a79a-865682a4c1bb

Review and application of a scoring model for public administration process prioritization in Germany

Tim Pidun

Dirk Müller

Citation: Tim Pidun / Dirk Müller, Review and application of a scoring model for public administration process prioritization in Germany, in: Jusletter IT 15 February 2024

We apply the Information Systems Success Model to the domain of public administration in Germany to formulate a substantiated alternative approach as well as a matching scoring model to overcome the prevailing political prioritization of public service processes. The proposed score is evaluated in four different case settings, three administrative levels with the help of three different methods. The scoring models can be used consistently throughout the body of investigation. We discuss the results of the evaluation in the context of usability and usefulness and describe commonalities and variances. Guidelines, potential adaptions and future research suggestions frame the paper.

Table of contents

1. Introduction
2. Approach
- 2.1. Political, administrative and user background
- 2.2. Information Systems Success Model and Operationalization
3. Evaluation
- 3.1. Methodological Background
- 3.2. Case 1: Dog license fee for the City of Munich
- 3.3. Case 2: Car registration in the Uckermark district
- 3.4. Case 3: Issuing “Authorizations to examine Minors” in North Rhine-Westphalia
- 3.5. Case 4: Central federal “Application for an admission to an integration course”
4. Results, Discussion and Outlook
5. References