Jusletter IT

Customer-centered LegalTech: Automated Analysis of Standard Form Contracts

  • Autoren/Autorinnen: Daniel Braun / Elena Scepankova / Patrick Holl / Florian Matthes
  • Kategorie: Kategorie
  • Region: Deutschland
  • Rechtsgebiete: Urheberrecht
  • Sammlung: Tagungsband IRIS 2018
  • Zitiervorschlag: Daniel Braun / Elena Scepankova / Patrick Holl / Florian Matthes, Customer-centered LegalTech: Automated Analysis of Standard Form Contracts, in: Jusletter IT 22. Februar 2018
Customers are regularly confronted with complex standard form contracts, especially online. Most of the time, customers do not read these contracts at all and even if they try, they are not always able to understand them. In this paper, we present a technological approach to address this imbalance of powers between customers and companies and a prototypically implementation which analyses, assesses, and summarizes terms of services from German web shops.

Table of contents

  • 1. Introduction
  • 2. Related Work
  • 3. Customer Perspective
  • 4. Legal Perspective
  • 4.1. Imbalance of powers
  • 4.2. Reasons
  • 4.3. «SaToS» approach
  • 4.4. Act of Out-of-Court Legal Services
  • 5. Technical Approach
  • 6. Evaluation
  • 6.1. ToS Classification
  • 6.2. Information Extraction
  • 7. Conclusion
  • 8. References

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