Inhaltsverzeichnis
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1. Introduction
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2. Approach
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2.1. Political, administrative and user background
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2.2. Information Systems Success Model and Operationalization
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3. Evaluation
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3.1. Methodological Background
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3.2. Case 1: Dog license fee for the City of Munich
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3.3. Case 2: Car registration in the Uckermark district
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3.4. Case 3: Issuing “Authorizations to examine Minors” in North Rhine-Westphalia
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3.5. Case 4: Central federal “Application for an admission to an integration course”
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4. Results, Discussion and Outlook
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5. References
