Jusletter IT

The Regulation 261/2004 of the European Parliament protects airline passengers by setting compensation for severely delayed or cancelled flights, but airlines often ignore passengers’ complaints, leading to the emergence of Legal Tech providers like «Flightright». These companies enforce the rights of passengers and, as a larger entity, put more pressure on airlines by either acting as a collection agency or buying out passengers’ compensation rights for an immediate payment. The future could involve automation and improved technology for Legal Tech products, but issues related to data protection, differences in international regulations, and potential impacts on the profitability of airlines pose challenges.