Reflections on Administrative Decision Making
The paper presents work in progress derived from our common research on administrative decision-making. It highlights several challenges to be faced using brief descriptions of governmental applications (Tax Collection, Citizen Advice). As conclusion some actual trends with impact on decision making are discussed.
Inhaltsverzeichnis
- 1. Modernising Government
- 1.1. Reconsidering Administrative Work
- 1.2. Government as a Realm of its Own
- 1.3. The Role of Law and Service Knowledge
- 2. Collecting Personal Revenue Taxes in France
- 2.1. Survey on the System
- 2.2. Structure and Characteristics of the Application from the User
- 2.3. Benefits Derived from this Application
- 3. Citizen Advice System
- 3.1. The Basic Idea
- 3.2. A Challenge for Design
- 3.3. Desirable Improvements
- 4. Improving Decision Making: New Developments Spur Progress
- 4.1. Supporting Individual Decision Making
- 4.2. Supporting Group Decision Making
- 4.3. Adding knowledge-based Components
- 4.4. Collaborative Platforms and Social Media
- 4.5. Mobile Government
- 4.6. Proactive Government
- 5. Bibliography
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